Shipping Policy
Processing Time
All orders are processed within 3-7 business days, dependant on embroidery. Orders placed on weekends or holidays will be processed the next business day.
Shipping Options & Estimated Delivery Times
- Standard Shipping (3-7 business days): £3.30
- Express Shipping (1-2 business days): £5.50
- Free Standard Shipping on orders over £60 (U.K. only)
International Shipping
We offer international shipping to select countries. Delivery times vary depending on the destination, typically 7-14 business days. Customs fees or duties may apply, which are the responsibility of the customer.
Tracking Your Order
Once your order has shipped, you will receive a confirmation email with a tracking number. You can track your shipment through the carrier’s site, using your unique tracking number.
Lost, Damaged, or Delayed Shipments
If your order is lost, damaged, or delayed, please contact us at jmillersmind@gmail.com with your order number. We’ll investigate the issue and offer a suitable resolution.
Returns & Exchanges
We accept returns within 30 days of delivery. To initiate a return, contact us via email at jmillersmind@gmail.com Return shipping costs are the responsibility of the customer unless the item is damaged or defective.